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Report

The Future of the Aftermarket

The aftermarket service business is changing faster than it has in decades. Connected equipment is generating data that makes reactive service increasingly obsolete, customers are shifting their expectations from parts availability to guaranteed uptime, and new business models built around subscription service and outcome-based contracts are challenging the economics of traditional aftermarket revenue. This report examines the forces shaping the future of the aftermarket and what manufacturers and distributors need to do now to ensure their service operations are positioned for what is coming rather than optimized for what has already passed.