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Report

Faces of the Frontline

Manufacturing frontline workers are not a monolith, and managing them as though they are is one of the reasons so many retention programs fall flat. This report draws on research across manufacturing environments to profile who today's frontline workforce actually is, what they care about in a job, and what separates the facilities that hold onto good people from the ones that are perpetually replacing them. For operations leaders and HR teams working to close retention gaps, the findings challenge several widely held assumptions about what frontline workers actually want from their employers.